FAQ

1.What happens after I place the order?
After placing the order you will receive an immediate order confirmation along with an all order's information.

2.What payment methods do you support?
Depending on the products you want to purchase, Cozytimeberland.com can offer the following payment methods:
- Credit/debit card (Visa, MasterCard)
- Paypal
- MoneyGram
- WesternUnion

3.Are card details kept on Cozytimeberland.com servers?
No! For cards issued under MasterCard, VISA , the card information is processed directly by the bank's systems, via Timberladnsinfo.com servers, all transaction data flow being secured using the latest technology available.
For cards issued under other organizations, this information is encrypted using proprietary encryption algorithms, and stored on environments without any online or remote access. Information is kept only for the time needed in case the cardholder requests a chargeback.

4.Do I have to pay Tax?
No,We will pay for that .

5. What is your size informatiion?
Please take a look below:
Men Size: 41 42 43 44 45 46 47
Women Size:35 36 37 38 39 40
If you need larger size,please contact us regarding your order quantity.Maybe our factory can produce them for you.

6.What email address should I use when paying with PayPal?
You can use your any email for your paypal account

7. How long time does it take for me to get my order once I place it?
Orders are processed daily. Your order will be processing with our warehouse or suppliers and you can expect your order to be delivered within 7-9 business days. Sometimes there can be slight delays due huge demands, holidays or?? slow customs processing, but your order will always be delivered,within one week.

8.Do you accept PayPal Send Money?
No. You cannot send money from PayPal to an Cozytimeberland.com email address in order to pay for your order. When placing an order and paying via PayPal, you will be automatically redirected to the PayPal website in order to login and complete payment.

9.When will I get ordered product?
The average shipping time for your Order is 5 to 9 business days, but please allow up to 2 weeks for delivery due to third-party delivery service

10.Can I monitor the delivery process?
Yes, when the product delivery takes place, you will receive a notification by e-mail which notify you that your boots has been shipped ,And 24 hours later ,the tracking number that you have received will be trackable on Express Mail Service Official site :http://www.ems.com.cn/english-main.jsp , you will find the possibility to look-up an order, so that you can see exactly its current status.

11.Do dropshipping,doesnot it?
Yes,dropshipping is welcome here,but make sure that you should give us the right shipping information..

12.What happens after I place the order?
After placing the order you will receive an immediate order confirmation along with an all order's information.

13.Is card data kept on Cozytimeberland.com Servers?
No! For cards issued under MasterCard and VISA, card information is filled in directly on bank's systems. For cards issued under other organizations, stocking of these information is crypted using proprietary encryption algorithms, on environments physically separated from environments with online access. Information are kept only for the maximum possible duration for making a chargeback by the cardholder.

14.What is your return Policy ?
We are committed to your complete satisfaction . You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. If returning items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable. We do not cover the shipping cost of returns or exchanges, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.